Privacy Policy

Introduction

mrz99 ("we", "us", or "our") operates the online casino and cricket betting platform at mrz99.vip. We understand that when you use our services, you trust us with your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your information.

By accessing or using mrz99, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage all users — especially players based in Dhaka, Chittagong, Sylhet, Khulna, and other parts of Bangladesh — to read this document carefully before registering or depositing.

1. Information We Collect

When you register and use mrz99, we may collect the following categories of personal data to provide you with a safe, compliant, and high-quality gaming experience:

• Identity information: full name, date of birth, gender, and a government-issued identification document (e.g., National ID card or passport) for verification purposes.
• Contact information: email address, mobile phone number, and residential address (city/district within Bangladesh).
• Financial information: transaction records including bKash, Nagad, Rocket, Upay, and bank transfer details sufficient to process deposits and withdrawals.
• Technical information: IP address, device type, operating system, browser type, and session logs collected automatically when you access our platform.
• Gameplay data: wagering history, game preferences, session durations, deposit and withdrawal amounts, and responsible gaming self-assessment responses.

We collect only the minimum data necessary to fulfil the purposes set out in this Privacy Policy. We do not collect sensitive categories of data such as racial origin, religious beliefs, or health information unless legally required.

2. How We Use Your Information

mrz99 uses the personal data we collect for lawful, specific, and transparent purposes only. The primary uses of your data include:

• Account creation and management: to register your account, verify your identity, and maintain your player profile securely.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other supported Bangladeshi payment methods.
• Customer support: to respond to your inquiries, resolve disputes, and improve the quality of our support service.
• Security and fraud prevention: to detect and investigate suspicious activity, protect accounts from unauthorized access, and maintain the integrity of the platform.
• Responsible gaming compliance: to monitor gameplay patterns, apply self-imposed limits, and intervene if a player shows signs of problem gambling.
• Platform improvement: to analyse aggregated, anonymised usage data to improve game selection, platform performance, and the overall user experience on mrz99.

3. Cookies and Tracking Technologies

mrz99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and help us understand how users interact with our platform. A cookie is a small text file stored on your device that assists our platform in recognising you on your next visit.

We use the following types of cookies on mrz99:

• Essential cookies: required for core platform functionality such as maintaining your session, processing transactions, and remembering your login state.
• Analytics cookies: used to collect anonymised statistical data about platform usage — including page views, session duration, and device type — to help us improve our services.
• Preference cookies: used to remember your language preference, game history filters, and other customisation settings so your next visit starts where you left off.

You may disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the mrz99 platform.

4. Sharing of Your Information

mrz99 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors (such as payment processors, identity verification providers, and cloud hosting partners) who assist us in operating the platform — these parties are contractually bound to handle your data securely and only for the purposes we specify.
• Legal obligations: when disclosure is required by law, court order, or a request from an authorised regulatory authority, we may disclose your information to the extent required and permitted by applicable law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• Fraud and security: if we believe sharing information is necessary to prevent fraud, protect the security of our platform, or protect the rights and safety of our users and staff.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection principles. We do not allow our third-party service providers to use your personal data for their own purposes without your explicit consent.

5. Data Security

mrz99 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, regular security audits, and two-factor authentication options for player accounts.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. If you have any reason to believe that your account or personal data has been compromised, please contact us immediately at [email protected] so that we can take prompt action.

6. Retention of Data

mrz99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy. In practice, this means we keep active account data for the duration of your membership, and retain certain data for a further period after account closure as required for legal, compliance, and dispute-resolution purposes.

Financial transaction records and identity verification documents are typically retained for a minimum of five years following the closure of an account, in line with standard anti-money-laundering record-keeping requirements. Once data is no longer needed, we securely delete or anonymise it so that it can no longer be linked to any identifiable individual.

7. Your Rights and Choices

As a user of mrz99, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your account details and the specific request:

• Right to access: you may request a copy of the personal data we hold about you, along with information about how it is used.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if it is no longer necessary for the purposes for which it was collected, subject to any overriding retention obligations.
• Right to restriction: you may ask us to restrict processing of your personal data in certain situations, such as while we investigate a dispute or assess an erasure request.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes. Where we process data based on legitimate interests, you may also object on grounds relating to your particular situation.

We will respond to all verifiable data rights requests within a reasonable timeframe. Please note that certain rights may be limited where we have a legal obligation to retain data or where processing is necessary for the performance of a contract with you.

8. Third-Party Payment Processors

To process your deposits and withdrawals, mrz99 integrates with trusted Bangladeshi and international payment services including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a payment transaction, certain of your details — such as your mobile number (for bKash/Nagad/Rocket) or card details (for Visa/Mastercard) — are transmitted directly to those payment processors over encrypted connections.

Each third-party payment processor operates under its own privacy policy and terms of service, which govern how they collect, store, and use your financial data. mrz99 is not responsible for the privacy practices of these third-party services, and we encourage you to review their individual privacy policies before completing a transaction.

9. Age Restriction

mrz99 is strictly an adults-only platform. Users must be 21 years of age or older to register an account, make deposits, place bets, or access any real-money gaming feature on this platform. This requirement applies to all players regardless of their location within Bangladesh, whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account, reverse any pending transactions where possible, and permanently delete all associated personal data. If you believe a minor has registered an account on mrz99, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

mrz99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of mrz99 following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how mrz99 protects your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data mrz99 holds about you, our dedicated support team is ready to assist. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]